Warranty & Returns
Product sourced from Hoof Boots Australia is backed by the manufacturers' guarantees and Australian Consumer law.
Note: Only product purchased through Hoof Boots Australia may be returned to us for warranty issues.
Australian customers note your consumers rights under the warranty sit alongside the consumer guarantees as provided by Australian Consumer Law.
Return Policy for Boots sourced from Hoof Boots Australia:
Any boots & accessories returned for assessment must be clean and free of manure, urine & dirt. To assess them we need to handle them. The boots are washable please clean them prior to posting them to us. If they are in a smelly & dirty state a cleaning fee of $20 will be charged prior to examination.
Please note: When you are applying for a refund, you will only be refunded for the cost of the actual product not the postage costs as well. This postage cost can vary depending on how many items you are returning for credit. Most of our boot styles on our webpage are a total costing which includes express postage in the total amount for all Australian locations. Please note we would therefore deduct the shipping costs from this total amount.
Exchanges due to sizing errors: Exchanges must be returned within 45 days of purchase.
Sizing issues are not a boot fault. We offer best advice based on the sizing charts and the manufacturer's advice but we are not physically there to measure your horse so the choice is ultimately up to the purchaser.
We are happy to exchange for sizing issues but all postage costs for the return of new product & resending another boot will be borne by the purchaser.
Boots returned for sizing exchanges must be in an "unused" condition. It is up to the customer to keep the boots clean and the soles unmarked when fitting them if they feel they may need to exchange them later.
If you are returning a boot due to a manufacturing defect, (within the 90 day warranty period) and after inspection the company deems the product faulty, then a replacement will be sent to you postage free.
Returns for credit only (refund of purchase price only): Products must be in new, unused condition, free of dirt and wear marks and returned with all packaging materials etc. Bank Fees will apply for refunding to credit cards and the original shipping costs will be deducted from your total refund.
What do do prior to returning your product:
Prior to returning your boots please contact the office on 02 4457 3022 during office hours and notify us of your intention to return.
Post your boots to the address below and include a note stating your wishes (i.e exchange or refund) and your tax invoice number from the original purchase.
Equethy Pty Ltd
(Hoof Boots Australia)
P.O. Box 4012 Burrill Lake
NSW 2539 Australia.
Please contact us by phone first prior to posting the boots back as often a simple replacement part can be sent to you to speed up the process.
Note: Easyshoes, Glue ons & Flip Flops must be returned in an "as new" condition with no glue residue or wear evident.
Listed below is the Easycare Manufacturer's Warranty for the Easycare Range of Hoof Boots.
Please DO NOT return boots purchased from Hoof Boots Australia to the US Easycare Inc. address.
See information above for returns to Hoof Boots Australia.
EasyCare, Inc. Warranty and Product Return Policy
Warranty Easycare 45-Day Money-Back Guarantee - We back all of our products with a money-back guarantee. If you are not completely satisfied with this product for any reason, EasyCare will gladly refund your purchase price (excluding shipping and handling) within 45 days of purchase. To qualify all products must be returned to place of purchase and have a dated receipt. Offer not valid for EasyCare bargain bin, factory seconds or custom boot purchases
(End User Instructions)
Easycare offers a 90 day repair or replacement warranty - for all hoof boots (purchased as new) manufactured under the EasyCare label. Please register your product at http://www.easycareinc.com/warranty_reg.aspx and keep your original dated receipt(s) as proof of purchase during the warranty period.
If a boot fails during warranty, it is generally a minor hardware issue. Please bear in mind that most components of EasyCare hoof boots are either replaceable or repairable. This includes wire laces, cables, buckles, gears, rollers, screws and straps. Most repairs can be easily accomplished with simple household tools. Depending on the circumstances, EasyCare will send you repair parts, or ask that you return the boots to us for evaluation. Videos of many repairs are available on our website at www.easycareinc.com.
While this warranty is very broad in nature, it does not cover wear (including sole breakthrough when worn over horseshoes), misuse, abuse, factory seconds, bargain bin items, or boots purchased as used. Products returned for evaluation must be clean, dry and free of debris, dirt, sand and manure. Damage inflicted by omnivorous horses, rodents or other unusual abuse is not covered. Altering boots will void the warranty.
Therapy boots (EasySoakers and RX boots) are meant to be used over bare hooves. Wearing a therapy boot over shoes will void the warranty but can be done at your discretion.
Returns must be authorized before sending and must be returned with an RMA number. Contact EasyCare directly for all warranty issues at 1-800-447-8836 to receive an RMA number.
EasyCare staff is always willing to discuss any specific issues you may have regarding the performance of your EasyCare or Old Mac's products.
Please contact us at 800-447-8836 or 800-447-8836 or email to email@example.com.
Listed below is the Easycare Manufacturer's Warranty for the EQUINE FUSION RANGE
Equine Fusion Jogging Shoe Manufacturer's Warranty States:
breakthrough when worn over horse shoes; failing to fit shoes according to the manual (instructions); shoe damaged by being stepped on by horse and similar damages.
Equine Fusion AS gives you a sixty (60) day repair or replacement warranty from the purchase date of the Equine Fusion Jogging Shoe.
Limitation of Liability:
Equine Fusion AS shall not be liable for any incidental, indirect or consequential damages that result from the use of, the inability to use, or the misuse, of the Equine Fusion Jogging Shoe, included but not limited to, miscommunication, human error in measuring or upkeep of your purchase, and/or inaccurate information obtained by a third party.
Horse riding is inherently dangerous no matter what hoof protection you choose. Even the traditional horse shoe may cause a horse to slip in certain conditions. The choice of hoof protection is up to the owner, as is surface over which they travel and the speed at which they travel. These factors are out of the control of Hoof Boots Australia.
Equethy Pty. Ltd. trading as Hoof Boots Australia, therefore takes no responsibility for any accident or damage occassioned to either the horse or rider thought to arise from boots or accessories supplied by us online or onsold by a professional trimmer.
The information & advice presented on this site, or offered by phone, by our staff, refects the information & recommendations provided to us by the boot manufacturers. Articles presented here are an overview of natural hoof care and presented for your interest only. Any lameness/hoof problems should be discussed with a professional hoof care provider & veterinarian familiar with natural hoof care methods.